Support
Emergency Contacts
Reporting an Emergency
To report a loss of supply or a concern about the safety of our equipment, call us free on the numbers below. These numbers can also be found on customers' electricity bills.
Calls may be monitored to ensure that customers receive a prompt and efficient service. Our emergency enquiry service operates 365 days a year, 24 hours a day.
In the case of more widespread emergencies, automatic answering facilities may be used to keep customers up to date with developments. In this event an alternative number will be made available to contact a member of our call centre staff to receive reports or provide additional information if required.
A copy of this statement will be provided free of charge to any person who asks for it. It will be made available in different formats (paper or electronic), large print, Braille or on audiotape on request.
Contact Details
- Address
- Arcform Networks Ltd
Thomas House
84 Eccleston Square
London SW1V 1PX - General Enquiries
- 0208 129 1651
- help@arcform.uk
- Website
- www.arcform.uk
- Office Hours
- Monday to Friday: 8am – 6pm