Privacy Notice

Information We Collect

When you contact us through our website, we may collect your name, email address, telephone number, details of your enquiry or project, and technical information relating to your use of the website, including website analytics data.

Depending on the nature of your enquiry and the services provided, your personal information may be collected and processed by Arcform Development Ltd or Arcform Networks Ltd, each acting within its respective business remit. Both companies form part of the Arcform Infrastructure group.

How We Use Your Information

We use your information to:

• respond to enquiries and requests;
• communicate with prospective and existing clients;
• provide information about our services where relevant to your enquiry; and
• operate, maintain and improve our website.

We process your personal information where it is necessary for our legitimate interests in operating and promoting our business and responding to enquiries and, where applicable, to take steps at your request before entering into a contract.

Who We Share Information With

We do not sell personal information.

Information submitted through the website is received by authorised personnel within the Arcform Infrastructure group and may be processed by Arcform Development Ltd or Arcform Networks Ltd, as appropriate.

We may also share personal information with carefully selected service providers that support the operation of our website, email and IT systems. These providers process information only on our behalf and under appropriate contractual obligations.

Where personal information is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this notice or to comply with legal, regulatory or contractual requirements.

Website Analytics and Cookies

Our website uses standard website analytics and may use cookies or similar technologies to help us understand how visitors use the site and to improve its performance and content.

Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• object to or restrict certain processing activities;
• request a copy of the personal information you have provided to us; and
• withdraw your consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Contact Us

If you have any questions about this Privacy Notice or how your information is handled, please contact us at info@arcform.uk.